Frequently Asked Questions
Everything you need to know about our award-winning spirits and services.
Where do you ship your whiskies and spirits?
We offer nationwide shipping across the UK. For international orders, please check our shipping policy page for a list of eligible countries and applicable customs duties.
How long will it take for my order to arrive?
Standard delivery typically takes 3-5 working days. We also offer an express shipping option for those who need their bottles delivered within 1-2 working days.
Can I book a distillery tour online?
Yes, you can book various tour experiences directly through our website. We recommend booking in advance as our weekend slots tend to fill up quickly.
What is your return policy for damaged items?
In the unlikely event that your bottle arrives damaged, please contact our customer service team within 48 hours of delivery with a photograph of the damage to arrange a replacement or refund.
Do you offer gift wrapping or personalized messages?
Absolutely. During the checkout process, you can select our premium gift wrapping service and include a personalized handwritten note for the recipient.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay and Google Pay.